Processing times, carriers, rates, tracking, and our delivery guarantee.
At Be Still Vitality, we aim to provide fast, reliable, and secure delivery of all research materials. Our team processes orders promptly while maintaining strict standards for packaging, cold-chain integrity where applicable, and handling.
Orders are processed and dispatched within 1–3 business days of confirmed payment, excluding weekends and public holidays. Orders are not released for fulfillment until payment has cleared.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can also check status at any time on our Track Order page using your order reference number.
We currently ship within the United States only, including all 50 states. We do not ship internationally, and products may not be exported or re-exported outside the United States.
We reserve the right to decline shipment to any address or jurisdiction where the sale or receipt of research compounds is restricted. If you have a question about a specific delivery location, contact us at orders@bestillvitality.com before ordering.
We ship via USPS and UPS. The carrier used depends on the size and weight of your order and your delivery location.
Delivery times are estimates, not guarantees. Actual transit time varies by destination, carrier network conditions, and seasonal volume.
Shipping cost is calculated automatically at checkout, before you submit your order, based on:
You will always see the exact shipping charge and your full order total before payment. Promotional free-shipping offers, when active, are displayed sitewide and applied automatically at checkout.
All research compounds are shipped in discreet, protective packaging appropriate to the material. Lyophilized peptides are stable at ambient temperature for the duration of standard domestic transit. Upon receipt, materials should be transferred promptly to appropriate storage conditions as described on the product page and Certificate of Analysis. Every shipment is labeled For Research Use Only — Not for Human or Veterinary Consumption.
Tracking information is emailed at dispatch and is also available on our Track Order page. Please allow up to 24 hours after dispatch for carrier tracking to display its first scan. If your tracking has not updated within 3 business days of dispatch, contact us at orders@bestillvitality.com and we will open a trace with the carrier on your behalf.
You are responsible for providing a complete and accurate shipping address at checkout. Orders returned to us as undeliverable due to an incorrect or incomplete address may be reshipped at the customer's expense. If you notice an error in your address, contact us at orders@bestillvitality.com immediately — we can correct it at no cost if the order has not yet shipped.
While we work hard to ensure timely delivery, Be Still Vitality is not responsible for delays caused by:
Once an order has been accepted by the carrier, physical possession and responsibility for transit lie with that carrier.
We guarantee arrival. If your order does not arrive, we will attempt one reship at no cost to you. If the reshipped order also fails to arrive, we will issue a full refund to your original payment method.
If your shipment arrives visibly damaged, or if an item is missing or incorrect, contact us at orders@bestillvitality.com within 48 hours of delivery with your order reference number and photos of the packaging and contents. Full details are set out in our Refund & Return Policy.
For any shipping question — before or after you order — reach us at orders@bestillvitality.com. We respond to shipping inquiries within one business day.
Be Still Vitality LLC — a Michigan limited liability company
Email: orders@bestillvitality.com
Phone: (269) 369-1135
Support hours: Monday–Friday, 9:00am–5:00pm ET
Website: bestillvitality.com