Refund & Return Policy

This Refund & Return Policy explains when Be Still Vitality LLC issues refunds, replacements, and cancellations. It applies to every order placed through bestillvitality.com and forms part of our Terms & Conditions.

All Sales Are Final

Because our products are research compounds whose integrity depends on uninterrupted chain of custody, storage conditions, and handling, we cannot accept returns of opened, used, or previously delivered product. Once a shipment leaves our facility we can no longer verify that it has been stored or handled correctly, and re-sale of returned research material would be unsafe and irresponsible.

All sales are therefore final, except in the specific circumstances described below — in each of which we will make it right.

When We Issue a Refund or Replacement

1. Damaged Shipments

If your order arrives with broken vials, compromised packaging, or visible damage, contact us at orders@bestillvitality.com within 48 hours of delivery with:

• Your order reference number
• Photos of the outer packaging as received
• Photos of the damaged item(s)

We will send a free replacement or issue a full refund, at your choice.

2. Incorrect or Missing Items

If you receive the wrong compound, the wrong quantity, or an incomplete order, contact us within 48 hours of delivery with your order reference number and photos of what you received. We will ship the correct item at no cost to you, or issue a full refund. You will not be asked to pay return shipping for our error.

3. Non-Delivery

We guarantee arrival. If tracking shows your order was never delivered, or if it is confirmed lost in transit, we will attempt one reship at no cost. If the reshipped order also fails to arrive, we will issue a full refund to your original payment method. Please allow up to 7 business days after the last tracking scan before we open a carrier trace, as delayed packages frequently resurface within that window.

4. Order Cancellations

You may cancel any order before it ships for a full refund, with no questions asked and no restocking fee. Email orders@bestillvitality.com with your order reference number as soon as possible. Once an order has been dispatched it can no longer be cancelled, but it may still qualify under the non-delivery or damage provisions above.

5. Orders We Cancel

If we cancel your order for any reason — inventory limitations, a pricing error, an address or eligibility issue, or a suspected fraud flag — you will receive a full refund to your original payment method, and we will notify you by email explaining why.

What Is Not Covered

Refunds and replacements are not available for:

• Change of mind, ordering the wrong product, or no longer needing the material
• Product that has been opened, reconstituted, aliquoted, or otherwise used
• Product damaged after delivery, including damage from improper storage or handling
• Packages confirmed delivered by the carrier but reported stolen from the delivery location
• Orders returned as undeliverable due to an incorrect address supplied by the customer (these may be reshipped at the customer's expense)
• Results obtained in research use, or any dissatisfaction with experimental outcomes
• Any product purchased for, or used in, a purpose other than laboratory research

How to Request a Refund

1. Email orders@bestillvitality.com with the subject line "Refund Request — [your order number]".
2. Include your order reference number, the item(s) affected, a short description of the issue, and photos where applicable.
3. We will acknowledge your request within 1 business day and tell you what happens next.
4. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take a few additional days to post the credit.

Restocking Fees

We do not charge restocking fees. Approved refunds are issued in full, including any shipping charges you paid when the fault was ours.

Chargebacks

If something has gone wrong with your order, please contact us first at orders@bestillvitality.com. We resolve nearly every issue quickly and directly. Filing a chargeback before contacting us delays resolution for everyone and may result in future orders being declined. We are committed to making legitimate problems right.

Questions

If you are unsure whether your situation is covered, ask us. We would rather hear from you than have you assume the answer is no.